Yes, our fixes are all 100% free, but you will be expected to send your kit by recorded delivery at your own cost. If, however, you bought your product from Berghaus.com and it’s less than six months old, we’ll cover your postage cost.

Fill in the request form and we’ll email you with all the info you need; including an assessment of whether your product is repairable, where to send it, what to include, how long it will take and exactly what we’ll do. If we can’t repair it, we’ll either replace it or give you money off a new piece of Berghaus to use on Berghaus.com. Just keep an eye on your inbox.

Every repair is unique, some quick and some (our favourites) are a bit fiddlier. But we aim to have every repair returned within 21 working days of receiving it. Don’t worry, we’ll keep you in the loop and drop you an email with any updates.

Yes. Well, most of them do, but if you’ve really done a number on your Berghaus kit we might have to call in our specialist partners, Lancashire Sports Repairs and Scottish Mountain Gear. But don’t worry, we’ll inspect it before we send it back to you, making sure every fix is Berghaus quality.

Data from internal tools shows us that, on average, repairing rather than buying a new like-for-like product generates 50% less kg of CO2e which is why, wherever possible, we help to extend the life of Berghaus products through the Repairhaus service.

Good question. We love a good challenge, and a good fix. And we’ll always do our best to repair your kit, whatever the state of it. Some of our more routine repairs include renewing zips, patching small tears or holes, minor stitching and re-taping jobs or re-bonding sole units. So, whether it’s a simple patch job, or some heavy welding work, get in touch, with as much info as possible and we’ll see what we can do.

The general rule of thumb is that if your kit is currently available on our website, we can typically repair it. There are some items, tents specifically, that we won’t be able to fix. These are only available from specific stockists, who have processes in place to manage these bigger, bulky items. So although we won’t be able to fix them, check with your point of purchase, it might still be under guarantee in which case, you’ll be covered. In view of the above, please note that Tents, SIMs and other camping kit are covered by the sellers guarantee only (Go Outdoors & Blacks), they are not covered by the Berghaus Lifetime Guarantee.

Footwear sole units! Whether you are a daily dog walker or a weekend warrior, the soles on your footwear will wear out eventually. The time it takes for your soles to wear will depend upon the user and the amount of use. Repairhaus do not offer a free re-sole service, sorry. We do however have an approved footwear repairer who will be happy to assist you with your re-sole request… Lancashire Sports Repairs - infolsrmail@gmail.com The above also applies to Berghaus Yeti Gaiters. Repairhaus do not offer a free re-rand service, sorry. We again have repair partners that would be happy to assist further with your re-rand request. Lancashire Sports Repairs - infolsrmail@gmail.com Scottish Mountain Gear - enquiries@scottishmountaingear.com

Every bit of kit we make has a guaranteed lifespan; an expected amount of time your gear will last (years normally). If your kit still falls within its expected product lifespan and can’t be repaired, we will replace it with the same piece or the nearest equivalent, if you have proof of purchase. If your product is outside of its guaranteed lifespan, and you can’t find the proof of purchase, we’ll give you 30% off your next bit of Berghaus kit and use your old kit to fix others, with your permission of course. Full details on our guaranteed product lifespan can be found here.

Even with our best efforts, some kit is beyond the scope of repair. The bits we don’t fix are stain removals, reproofing, dying materials, cigarette or other burns and any damage that can come from improper storage or care – that stuff is usually pretty irreversible. We always assess each case before you send in your kit, so get in touch and we’ll let you know what we can do.

We can’t always guarantee a like for like match with new fabrics and colours, especially if your kit’s been beaten about the bush a fair bit. But we’re inventive, and we’ve got a good eye; so, we’ll always do our best to get a good colour match.

Our guaranteed product lifespans aren’t set in stone, because we know it depends on a few factors, like how often you use it. But broadly speaking:

· Base layers, legwear, mid layers, day packs and accessories = up to 2 years

· Down jackets, walking boots, mid to large sized backpacks and sleeping bags = up to 4 years

· Waterproof jackets and Gore-Tex pieces = up to 6 years

The original receipt, or a copy of your bank statement with the transaction. If you’ve checked every cupboard and pocket and still can’t find it, we will assess your kit, including when we first manufactured it, and determine what repair or discount you might be eligible for.

You can see the full list here.